Welcome to BIZTeL Products Pty Ltd
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Distributed Business Units
Each business location or department may have different it service co.ordinators and departmental managers.
The department manager receives email notifications of all service requests for their department.
Each business unit will be assigned a dedicated service technician who is the first in maintenance contact.
Each customer has a taylored Service Level Agreement (SLA), determining the services available.
Casual rates on a break/fix basis are available for small businesses.
The billing process uses the SLA rates to produce consistant billing for all service case resolutions.
Billing and Service chages are calculated automatically from the customers SLA's' database records.
Better Security
Key infrastructure details are no longer kept as local knowledge by someone else.
Usernames and passwords as well as equipment details may also be saved in Manifesto.
Equipment details (warranty, purchase date and serial numbers) may be stored in Manifesto.
All software licenses deployed on each computer may be stored for auditing purposes.
