Welcome to BIZTeL Products Pty Ltd

Business Service Management (BSM) BIZTeL has developed a Business Services Management application that links job costing, service delivery and hardware care services to a customer's Service Level Agreement (SLA).  Each SLA is adaptable with the option of a Platinum, Gold or Silver support plan.

Because corporations are becoming more heavily dependant on technology services to drive their business processes, many consider reactive and stand-alone help desks are no longer sufficient to provide quick solutions to technical problems.
Therefore, to provide a high quality customer experience,  we engineered our BSM application to handle the growing demand and complexity of today's distributed businesses.  We acheive this outcome by consolidating our servicing model into a unified management system that requires minimal staff and customer training.
The Business Case for Providers
  • Case acknowledgement to team members and your client via SMS and email.
  • Printing of Billing Information after each job sign-off.
  • Customized branding of Billing and Contract proposals.
  • Preparation of SLA and Preventative Maintenance polices from templates.
  • Escalation of Service Cases between team membersl with resource checking.
  • Delivering services and billing centred on a customized Service Level Agreement (SLA).
  • Manage Scheduled Services for customers with a Platinum Care package.
  • Gain Business Intelligence about contract renewals and equipment ageing.
  • Provide centralized management for a distributed company structure with:
    • A Team Member responsible for the service quality at each customer department / location.
    • A IT Co-coordinator nominated by the customer.
  • Oportunity to network with other service providers to manage country wide support.
  • Flexibility to offer each customer an individual support plan.
The Business Case for Clients
  • Direct Access to the Field Service Engineer assigned to the department.
  • Protection with the due diligence process of a Service Level Agreement.
  • Three adaptable service plans:
    • PLATINUM: The premium service with full site management and proactive maintenance programs.
    • GOLD: A simplified program that is based on prepaid block service times
    • SILVER: A break/fix plan for general computer services
  • Effective management of your selective outsourcing program.
  • Management of service contracts including:
    • Phone contract renewals,
    • Internet ADSL service and Domain Name renewals,
    • Hardware care contracts.
  • Both the Customer Department Manager and IT Co-coordinator receive email notifacations.
  • Increased Business Intelligence about your computing infrastructure with reports on:
    • cost per equipment,
    • costs per service call,
    • costs per report period.
  • Secure storage of vendor contracts, logon accounts and equipment infrastructure details.
  • Scheduled servicing for internal machinery like forklifts [2nd qtr 2009]
  • Make informed decisions regarding infrastructure utilization and investments.